Customers can only withdraw BTC/ ETH on Mypage (Exchanger) from the General account. Please follow the below instructions:
Step 1: Login to MyPage, click on Funding\ Money Transaction\ Withdraw.
Step 2: In the withdraw screen,
- From General Blance: choose BTC or ETH;
- Amount: Input the amount you want to withdraw;
- Click on Next.
Step 3: Enter the wallet address, and click on Next.
You will see a green confirmation notice on the screen once the request is successfully created.
It takes some time for a transaction to be completed since a few confirmations are required. Depending on network condition, it may take up to 2 business hours.
If you activated 2-factor authentication, please be noted that you will need to input a one-time code sent to your provided phone number in order to complete the withdrawal request.
You may also search for your transaction at History tab.